The security and privacy of your personal information is of utmost importance to True 802 Wireless, Inc. We want to make your experience using the True 802 service as enjoyable and rewarding as possible while allowing you to feel secure in knowing your privacy interests are being respected.
Collection of Personal Information
True 802 collects certain information that is necessary to fully service your True 802 account. As a customer, you will be asked to provide information that is needed in order to create your account and fulfill our service commitment to you such as your name, address, phone number, e-mail addresses and billing information. We treat this personal information in a highly confidential manner. True 802 may use this personal information for editorial and feedback purposes, marketing and promotional purposes, for statistical analysis and for product development. Your personal information, however, will never be sold to any company nor will it be shared with third parties, unless specifically stated otherwise or in special circumstances. In instances where True 802 and a partner jointly promote the service, True 802 may provide that partner certain information, such as name and e-mail address, for the sole purpose of allowing True 802 and the partner to evaluate the promotion.
True 802 collects certain optional information that you may provide through the registration process. This information is used to tailor our account services to more effectively serve you, and to better understand the aggregate profile of our customers. This information may also be used in developing new services.
True 802 occasionally conducts user surveys to better target our service offering to existing as well as new customers. We sometimes share aggregated demographic information in these surveys with business partners that offer complimentary offerings to the True 802 service. This information is summarized, and information about specific individuals is never shared with any third party. Participation in our customer surveys is voluntary.
True 802 also may record the MAC (Media Access Controller) address from the network card in or used with your computer or other device to enable True 802 to accurately perform our billing functions.
Use of Information
True 802 will not divulge any of your personal information — contact, financial, bill history — to any other organization unless (1) you give True 802 explicit, and specific, prior permission, (2) the disclosure is required by law or by legal process authorized by a court of competent jurisdiction, (3) True 802 suspects fraud by a customer involving True 802, in which case True 802 may investigate and report any evidence, including personally identifiable information, to law enforcement officials and to the courts in the course of seeking remedies at law and equity and/or (4) you make an inquiry, request or complaint that requires follow-up and we share your information with others to satisfy your inquiry.
True 802 opposes the e-mailing of any junk mail, and does not sell customer information to e-mail lists or telemarketers. If any of our partner sites engage in such practices, for any reason, True 802 will immediately investigate, and if appropriate, discontinue services with such parties. If you receive junk e-mail that mentions True 802 or its services, please send details to us at [email protected] and we will investigate promptly.
Correcting and Updating Your Information
As a True 802 customer, you are always fully in control of the information that we maintain to service you. You can change your personal information at any time and as often as necessary. You also can request that the data be deleted (requests for deletion of certain information may require closing the account). Information about a customer may be withheld or exempted from deletion if the law requires this, is part of a fraud investigation or is required for accounting and audit purposes.
Protecting the safety of minor children when they use the Internet is very important to us. We recommend that children receive permission from a parent before gaining access to the True 802 service or sending personal information to True 802 or anyone else online.
Your account information is kept confidential and secure via a unique User Identification number and password that is issued to you. Your User ID and password should be kept confidential because it is the key to accessing the information held by True 802 about you. If your computer or other device is accessible to or by others, please log out of the True 802 site before you leave it. Security is also provided through your web browser, which supports 40, 56 or a 128-bit version of encryption with the SSL (Secure Sockets Layer) security protocol.
True 802 has instituted internal safeguards to reduce the likelihood of accidental disclosures and unintended access of customer information (although it is impossible to eliminate this possibility completely). All employees, contractors and other companies engaged by True 802 are contractually required, through signed, internal non-disclosure agreements, to keep customer information confidential and not to use it in any way other than what is necessary to perform their work for True 802. Violations of these policies can result in termination in the case of employees, the severing of contractual obligations in the case of contractors and other companies, and in civil and criminal penalties if warranted and applicable by law.
If you have any questions regarding this policy statement, please e-mail us at [email protected]